Store Policy

Store Policy

  • Availability
  1. Item availability is subject to change at any time and is not guaranteed to be available and/or in stock.
  2. Unavailable items may be shipped separately from the main order. Discontinued items will be removed from the order and refunded, any remaining items will continue processing.
  3. Some items are noted as requiring “extended handling time” above the add to cart button. Customer is responsible for initiating contact to obtain availability information.
  • Cancellation
    1. A cancellation restocking fee is assessed from the customer on all merchandise marked Non-Cancelable, Non-Returnable (NCNR) and canceled after processing to help cover non-recoverable expenses incurred unless otherwise stated in this section. The cancellation restocking fee rates may be found below:
    • 10% of cancelled merchandise before shipment
  • Made to order items cannot be cancelled and are non-refundable.
  • Payment
    1. Funds are captured on the seventh (7th) day after the order is placed
    2. Customer is responsible for paying the total amount of their order.
    3. Customer hereby authorizes to be charged on the credit card provided with the order for any and all balances and/or past-due amounts owed for their order.
    4. Upon order review by our staff, it may be determined that there are additional costs involved with us being able to fill a particular order. (Usually made to order or large/heavy items).  In this event, customer will be notified and required to confirm the additional cost before proceeding, otherwise the order will be cancelled and refunded.
  • Shipping
    1. Shipping fees are not refundable once the order has been shipped.
    2. International customers are responsible for all custom duties/taxes.
    3. Customer is responsible for any re-shipping fees involved with duplicate shipments excluding free shipping offers.
    4. If the shipping method selected is not available to your shipping destination, your selected shipping option will be changed without prior notice to an equal or lesser shipping method. A refund of any price difference in the rates will be issued.
  • Payment Disputes
    1. Pending disputes may delay and/or complicate any pending refunds or issues on the order. We suggest that customers attempt to resolve all payment disputes with customer service.
    2. Customer may be charged a service fee of $25 for each payment dispute.
  • Returns
    1. All returns must be made within 30 days of the delivery date.
    2. A return authorization must be obtained by the customer for the merchandise they decide to return, or it may not be accepted for return. For instructions, please Click here
    3. We strongly suggest all returns are sent insured, trackable, and are packed safely. We are not responsible for any damaged or lost returns which we have not received.
    4. Merchandise returned for refund may be subject to being charged a Cancellation / Restocking fee. Please see the Cancellation section above for details.
    5. Merchandise returned for an exchange/store credit is not subject to the Cancellation terms and a full credit for exchange will be given.
    6. Returns may take up to two weeks from the delivery date to process.
    7. Merchandise returned must be in new/unused condition and must include all original manufacturer packaging and contents or it may not be accepted for return.
    8. Incorrect, damaged or defective merchandise must be reported in 2 weeks from delivery, must not be used, or it may not be accepted for return. Return shipping is at the customer’s expense.
    9. Merchandise described as “FINAL SALE” and or Non-Cancelable, Non-Refundable (NCNR) may not be returned.
    10. Customer is responsible for shipping all return shipping expenses related to warranties, exchanges or unaccepted/refused returns or the merchandise may be held until all expenses are paid for.
    11. We are not responsible for any custom tax/duties involved with international shipments.
    12. International returns must mark their package as “RETURN WITH NO VALUE” or it may be refused. 
    13. Discounts redeemed and applied on merchandise which are returned for refund or store credit, will be voided, reversed, and deducted from the refund or credit amount of the returned merchandise.
  • Pre-Paid Shipping Labels
    1. Pre-paid shipping labels are only for US customers and may be purchased by contacting customer support.
    2. Pre-paid shipping label rates are generally the same rates shown on the shipping page. If any further costs are needed you will be asked to confirm the cost via email.
    3. Labels expire in 14 days from the issue date and cannot be cancelled or refunded once they expire. If the label is needed after it’s expected to expire, it must be cancelled by contacting support before it expires, then another label can be issued for a later date.
  • Merchandise Warranty
    1. All defective merchandise must be handled under the manufacturer’s warranty  
    2. Warranty may be voided if merchandise has been altered, abused, broken, mishandled, shows excessive signs of wear-and-tear, or noticeable signs of being exposed to excessive heat, moisture or chemicals.
    3. Defective merchandise will be repaired, or replaced if irreparable in accordance with manufacturer warranty policy
    4. A store credit may be issued to the customer if the merchandise is irreparable and irreplaceable.
    5. We do not personally honor manufacturer warranties. Manufacturer warranties must be handled directly through the manufacturer.
    6. We are not responsible for lost merchandise customer has not reported to customer service within the timeframes given for the following shipping methods.
    • USPS First Class APO/FPO: 45-90 days after delivery
    • USPS Priority Mail: 15-60 days after delivery date after delivery
    • USPS Priority Mail (APO/FPO): 21-180 days after delivery
    • USPS Priority Express Mail: 3-90 days after delivery
    • USPS Priority Global Express Mail: 3-90 days after delivery
    • USPS Priority International: 7-180 days after delivery
    • FedEx: 1-60 days after delivery
  • We are not responsible for merchandise damaged by a shipping company customer has not reported to customer service within 2 weeks from delivery.
  • We are not responsible for lost or damaged merchandise in an unapproved lost or damaged shipment claim.
  • Upon approval of a lost or damaged shipping claim by the shipping company, a duplicate shipment will be prepared and shipped to the customer at no extra cost, or a refund may be issued to the customer upon request.